Product Support Associate

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Product Support Associate

Full Time
Greenville - NC
Posted 4 months ago

The Basic Summary

A Product Support Associate I is responsible for providing cost effective and timely solutions while maintaining excellent service levels that are essential to the operations of our clients and/or potential clients.  The associate is responsible for maintaining excellence in relationships with clients, vendors and sales partners; maintain standards and conduct that reflect One Source values and set an example for others to follow.

 

Specific Responsibilities

 Demonstrate a clear understanding and use discernment on internal escalation process, including notification to both management and other relevant OSC associates regarding critical client issues.

  • Work closely with Sales Partners and Customer Success Managers to prepare quotes, solutions and paperwork.
  • Develop and cultivate relationships with vendors/providers.
  • Contact vendors and providers to ensure client account records are accurate and remain up-to-date.
  • Answer telecommunications questions specific to product and pricing as they arise.
  • Review customer services and invoices as requested.
  • Provide price quotes and comparative solutions.
  • Provide explanation and clarification of their solutions to other departments and sales partners as necessary.
  • Assist with major projects as assigned by management. Projects may include but is not limited to analyzing services and documenting previous savings for Enterprise clients.
  • Manage work time responsibly and efficiently.  Seek to serve other team members when all individual responsibilities are caught up.

 

 

  Qualifications

  • Bachelor’s degree preferred
  • Customer service experience strongly preferred
  • Ability to read and interpret invoices, contracts and other detailed documents
  • Microsoft Office Proficiency and general aptitude for learning about technology

Job Features

Job CategoryBusiness Analysis

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